1. How can I contact Noblecraft?
You can reach us through our contact page on the website, or email us directly at info@noblecraft.store

2. Do you ship worldwide?
Yes, we offer international shipping to many countries! During checkout, you can view the available shipping options based on your location. Please note that international shipping fees and delivery times may vary.

3. Can I change or cancel my order?
Once your order is placed, we work quickly to process and ship it. If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but if your order has already been shipped, we may not be able to make any adjustments.

4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other popular payment options. You can select your preferred method during checkout.

5. Where do you ship from?
All orders are shipped from our warehouse located in China. Please note that shipping times may vary depending on your location.

6. When will my order be processed?
We aim to process orders within 2-3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking information.

7. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Domestic orders typically arrive within 6-7 business days, while international orders can take 7-14 business days, depending on customs and local delivery services.

8. What if I don’t receive my order?
If you haven’t received your order after the estimated delivery time, please check your tracking number for updates. If your package is still not showing up, contact our customer support team, and we’ll investigate the issue and resolve it as soon as possible.

9. Will I be charged with customs and taxes?
For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing your order.

10. How do I return an item?
If you’re not completely satisfied with your purchase, we offer a 30-day return policy. To return an item, please visit our Returns page for instructions on how to process your return. Items must be in their original condition and packaging.

11. What if the item(s) I received are defective/incorrect/damaged?
We’re sorry to hear that! If your item is defective, incorrect, or damaged, please contact our customer support team immediately. We’ll arrange a replacement or a refund, depending on your preference. Please include photos of the item and packaging for faster resolution.

12. When will I receive my refund?
Once your return is processed and approved, you’ll receive your refund within 5-7 business days. The funds will be credited back to the original payment method used for your order. Please note that your bank or credit card provider may take additional time to process the refund.