Return & Refund Policy

At NOBLE CRAFT, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to assist you with our return and refund process.

1. Eligibility for Returns:
You may return any unused and undamaged items within 30 days from the date of purchase for a full refund or exchange. The item must be in its original condition, with all tags, packaging, and receipts intact.

2. Non-Returnable Items:
Certain products, such as customized or personalized items, cannot be returned unless they are defective or damaged upon arrival.

3. How to Initiate a Return:
To begin a return, please contact us through our contact page at https://noblecraft.store/contact-us/. Provide your order number, a description of the item you wish to return, and the reason for the return. Our team will guide you through the process and provide you with instructions for returning the item.

4. Refund Process:
Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, your refund will be processed to the original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Shipping Fees:
Shipping fees are non-refundable. If you are returning an item due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs. Otherwise, you are responsible for the cost of return shipping.

6. Exchanges:
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you wish to receive.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately via our contact page at https://noblecraft.store/contact-us/. We will arrange for a replacement or full refund at no additional cost to you.

8. Contact Us:
If you have any questions or concerns regarding our return and refund policy, please reach out to us through our contact page at https://noblecraft.store/contact-us/.